Refund and Returns Policy
Effective Date: December 4, 2024
Introduction
At Chillraticon, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines the steps you can take to return or exchange your items. We aim to make the process as easy and straightforward as possible.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in its original packaging.
- The return request must be initiated within 30 days of the date of delivery.
- Certain items such as personalized products or clearance items may be ineligible for return, as indicated on the product page.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will review your request and issue a Return Authorization (RA) if your return meets the eligibility criteria.
- Prepare Your Package: Once you receive your RA, securely package the item(s) for return. Make sure to include the original invoice and the RA number inside the package.
- Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
- Processing Time: Refunds will typically be processed within 5-7 business days after we receive your return.
- Partial Refunds: In cases where the returned item shows signs of wear or is not in original condition, we may issue a partial refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, you can follow the same return process outlined above. Once we receive your returned item, we will ship the new item to you. Please note that you may need to pay for any price differences and return shipping fees for the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you. To expedite the process, please provide clear photos of the damage or defect, along with your order details.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized products
- Items purchased on clearance or as final sale
- Gift cards
7. Shipping Charges
Original shipping charges are non-refundable, except in cases where the item is defective or the wrong product was sent. Customers are responsible for return shipping costs, unless otherwise specified.
8. Refund Processing Time
Please allow up to 10 business days for your return to be processed and for the refund to be issued. Refunds will be credited to the original payment method used during purchase.
9. Exchanges and Store Credit
If you choose not to receive a refund and instead wish to exchange your product or receive store credit, we will issue a store credit equivalent to the value of the returned item(s). Store credit can be used for future purchases on our website.
10. Exceptions
In the event of extenuating circumstances, we may make exceptions to our standard return and refund policy. Please contact us if you believe your situation warrants special consideration.
11. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us using the information below:
Chillraticon
Street: 350 Valley Rd, Cheshire, Connecticut (CT), 06410
Phone number: (203) 271-8001
Email: [email protected]
Website: chillraticon.net