Sales Policy

Effective Date: December 4, 2024

Introduction

At Chillraticon, we are committed to delivering high-quality products to our customers. Our Sales Policy outlines the terms under which products are sold on our website. This policy helps us to provide a seamless shopping experience and sets expectations regarding our sales procedures, payment terms, and order fulfillment process.

1. Product Information

We make every effort to provide accurate descriptions and images of our products on our website. However, slight variations in color, size, and appearance may occur due to lighting, screen settings, and other factors beyond our control. Chillraticon cannot guarantee that the product images will exactly match the actual products.

2. Product Availability

All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible. We reserve the right to limit the quantity of products purchased and to refuse any order.

3. Pricing and Payments

All prices listed on our website are in U.S. dollars and include applicable taxes unless otherwise specified. Prices are subject to change without notice, but once your order is confirmed, the price at the time of purchase will be honored.

We accept a variety of payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as specified on the website

Your payment will be processed at the time of order. Chillraticon uses secure payment gateways to ensure the safety of your personal and financial information.

4. Order Confirmation

Once you have placed an order, you will receive an order confirmation email. This email will include details of the products purchased, the total cost, and estimated delivery dates. If there is an issue with your order, we will contact you promptly to resolve it.

Please note that receiving an order confirmation does not guarantee that your order will be processed. We reserve the right to cancel or reject an order if there is a problem with the transaction or product availability.

5. Shipping and Delivery

We offer domestic shipping within the United States. Shipping fees are calculated at checkout based on the size and weight of your order, as well as your shipping address. Delivery times vary based on your location, but we aim to process and ship orders as quickly as possible.

Estimated delivery times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping (if applicable): Varies by country

Please note that delivery times are estimates and can be impacted by factors outside of our control, such as weather, holidays, or carrier delays.

6. Order Changes and Cancellations

Once an order has been placed, we are unable to make changes to it. If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, we cannot cancel it.

In such cases, you may return the product following our Refund and Returns Policy.

7. Gift Cards

Chillraticon offers gift cards that can be used toward any purchase on our website. Gift cards are valid for one year from the date of issuance and are non-transferable and non-refundable. The balance on a gift card will be applied to your total purchase during checkout.

8. Promotions and Discounts

We periodically offer promotions, discounts, and special offers. These promotions are subject to terms and conditions, which will be provided at the time of the offer. Discounts cannot be applied retroactively, and only one discount code can be used per transaction.

9. Taxes

Sales tax is applied based on the state of delivery and in compliance with applicable tax laws. The final price, including any applicable taxes, will be reflected during checkout.

10. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you wish to return an item, please refer to our Refund and Returns Policy for detailed instructions.

11. Limitation of Liability

Chillraticon is not responsible for any damages, losses, or expenses arising from the use of our products. Our liability is limited to the purchase price of the product purchased. In no event shall Chillraticon be liable for any indirect, incidental, or consequential damages, including lost profits.

12. Contact Us

If you have any questions about our sales process, please feel free to contact us at:

Chillraticon
Street: 350 Valley Rd, Cheshire, Connecticut (CT), 06410
Phone number: (203) 271-8001
Email: [email protected]
Website: chillraticon.net